TolqAI — Conversation Intelligence & AI Analytics for Businesses

End-to-End Conversation Intelligence

for Service Quality Monitoring

From offline stores to call centers — capture, analyze, and optimize your team's communication with AI. Complete service quality monitoring across all customer touchpoints.

See dashboard in action Request a Demo

End-to-End Conversation Intelligence

for Service Quality Monitoring

From offline stores to call centers — capture, analyze, and optimize your team's communication with AI. Complete service quality monitoring across all customer touchpoints.

See dashboard in action Request a Demo

How it works

From Conversations to Insights

Dynamic flow from sound capture to text analysis to dashboard visualization — complete intelligence in three steps

Capture Everywhere

Via TolqAI Microphone or uploaded audio (MP3, CRM recordings, call center logs). Works offline and online with automatic sync.

Analyze with AI

Automatic transcription, language detection, sentiment analysis, intent recognition,  and service stage classification powered by AI.

Visualize & Act

Dashboard aggregates metrics by employee, branch, or time period. Real-time alerts  and actionable insights

Use Cases

Built for Every Business Function

From sales and HR to customer support and training, tolqAI delivers conversation intelligence across your entire organization

Retail & Automotive Sales

From sales and HR to customer support and training, tolqAI delivers conversation intelligence across your entire organization

Customer Support Centers

Monitor online call quality across all channels, identify training needs, and ensure compliance with service standards

HR & Recruitment Teams

Record and analyze interviews for objective assessment, standardized evaluation, and data-driven hiring decisions

Training & QA Teams

Analyze real conversations to identify best practices, coaching opportunities, and standardize training programs

Hospitality & Service

Enhance guest interactions across touchpoints, standardize service quality, and gather actionable feedback insights

Multi-Location Teams

Unified analytics across all locations and channels to compare performance, share insights, and scale best practices

Offline Retail Solution

Capture in-store conversations with wearable microphones and get real-time analytics

Request a Demo

Dashboard

Your AI-Powered Service
Intelligence Platform

Web and mobile SaaS dashboard that transforms every conversation into actionable intelligence and performance metrics

Analytics

This page highlights total dialogs, recorded minutes, and the share of irrelevant conversations, along with sales results, missed sales, conversion rate, and total score. You can track performance across key behavioral blocks, view dashboards for main sales mistakes and main contributors to lost sales, and filter all analytics by store or date range.

AI Transcripts

This section displays all transcripts generated across your stores. You can open any transcript to view completed and missing blocks, track performance, and analyze a heatmap of activity across all locations with date-based breakdowns.

Scoring

This module lets you create custom scoring blocks and add questions such as “Attract the customer” or “Understand customer needs.” You can assign individual weights to each block and question so that the total equals 100%. The system supports adaptive scenarios: for example, if an employee asks about the customer’s online experience, a “yes” or “no” response triggers different follow-up paths based on your internal scripts.

Organizational Structure

This section shows all stores along with their active and inactive devices, as well as employees who currently have no device attached. You can track disconnected devices (inactive for more than three days) and assign available devices to any employee directly from this page.

Stores

This section displays all offline locations with their names, region filters, and store IDs. You can see how many employees are assigned to each store, search through locations, add new stores, or deactivate existing ones when needed.

Employees

This section lets you filter staff by their assigned store or offline position and open any employee’s profile. Inside the profile, you can see their current and past devices, all active transcripts, and deactivate the employee if needed. Deactivated employees are not removed from the system.

Devices

This section shows all devices in the system, including their assigned employee, store location, total collected dialogs and minutes, and current status (connected, disconnected, or unassigned). By opening a device, you can view its full history, Wi-Fi details, reassign it to another employee, or deactivate it when needed..

TolqAI Microphone

Capture Offline Conversations Seamlessly

Your gateway to offline intelligence — a lightweight wearable that captures high-quality audio and automatically uploads encrypted data to your dashboard