Privacy Policy

1. Introduction

This Privacy Policy explains how tolqAI, operated by LLC Kodix (“Company”, “we”, “us”, “our”), collects, uses, stores, and protects personal data when you use our website https://tolqAI.com, our hardware devices, and our software platforms, including dashboards, analytics tools, and related services (collectively, the “Services”).

We are committed to protecting privacy and processing personal data in accordance with applicable data protection laws.

2. Scope

This Privacy Policy applies to:

• Visitors of the website tolqAI.com
• Business customers and their authorized users
• Individuals whose data may be processed through our devices and Services

The Services are intended primarily for business (B2B) use.

3. Data We Collect

3.1 Information You Provide

• Name, job title, company name
• Email address and phone number
• Account credentials
• Billing and payment information
• Customer support communications

3.2 Data Processed Through Devices and Services

Depending on customer configuration, we may process:

• Audio recordings
• Transcriptions of audio
• Interaction metadata (timestamps, duration, device ID)
• Usage and performance analytics

4. Legal Basis for Processing

• Performance of a contract
• Legitimate business interests
• Legal obligations
• Consent, where required by law

5. Purpose of Processing

We use personal data to:

• Provide and operate the Services
• Process audio and generate analytics
• Improve products and user experience
• Provide technical support
• Ensure security and prevent misuse
• Comply with legal requirements

We do not sell personal data.

6. Data Storage and Retention

• Data is stored using secure cloud infrastructure.
• Retention periods depend on customer agreements and configuration.
• Customers may request deletion or manage retention settings.

7. Data Sharing

We may share data with:

• Cloud hosting and infrastructure providers
• Audio processing and analytics service providers
• Legal or regulatory authorities when required by law

All third parties are bound by confidentiality and data protection obligations.

8. International Transfers

Data may be processed in multiple jurisdictions. Where required, appropriate safeguards are applied in accordance with applicable law.

9. Security

We implement reasonable technical and organizational measures, including:

• Encryption
• Access controls and role-based permissions
• Monitoring and logging

No system can guarantee absolute security.

10. Data Subject Rights

Depending on jurisdiction, individuals may have the right to:

• Access personal data
• Request correction or deletion
• Restrict or object to processing
• Request data portability

Requests may be submitted to: privacy@tolqai.com

11. Cookies

The website tolqAI.com may use cookies for functionality and analytics. You can manage cookie settings through your browser.

12. Children’s Data

The Services are not intended for individuals under 16 years of age.

13. Changes

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised date.