Turn any customer conversation into performance data
TolqAI analyzes in-person customer conversations using any mic, smartphone, or recorder you already own.
Turn any customer conversation into performance data
TolqAI analyzes in-person customer conversations using any mic, smartphone, or recorder you already own.
How it works
From Conversations to Insights
Dynamic flow from sound capture to text analysis to dashboard visualization — complete intelligence in three steps
Capture Everywhere
Use any mic, smartphone, or recorder. Upload MP3/WAV or stream via API. No proprietary hardware.
Analyze with AI
Automatic transcription, language detection, sentiment analysis, intent recognition, and service stage classification powered by AI.
Visualize & Act
Dashboard aggregates metrics by employee, branch, or time period. Real-time alerts and actionable insights
Use Cases
Built for High-Performance
Retail Teams
From sales and HR to customer support and training, tolqAI delivers conversation intelligence across your entire organization
Luxury & Premium Retail
Track real in-store conversations to understand what drives high-value sales and elevate client experience
Sales Performance Management
Measure conversion quality, identify top performers, and uncover gaps in the sales process
Client Experience Optimization
Analyze interactions to ensure premium service standards and consistent brand communication
Multi-Store Retail Chains
Compare performance across locations, benchmark teams, and scale best practices
Store Managers & Area Managers
Get a clear dashboard view of team performance, conversation quality, and revenue drivers
Customer Support
Monitor communication quality and ensure consistent service across all customer touchpoints
Dashboard
Your AI-Powered Service
Intelligence Platform
Web and mobile SaaS dashboard that transforms every conversation into actionable intelligence and performance metrics
Dashboard
This page highlights total dialogs, recorded minutes, and the share of irrelevant conversations, along with sales results, missed sales, conversion rate, and total score. You can track performance across key behavioral blocks, view dashboards for main sales mistakes and main contributors to lost sales, and filter all analytics by store or date range.
AI Transcripts
This section displays all transcripts generated across your stores. You can open any transcript to view completed and missing blocks, track performance, and analyze a heatmap of activity across all locations with date-based breakdowns.
Scoring
This module lets you create custom scoring blocks and add questions such as “Attract the customer” or “Understand customer needs.” You can assign individual weights to each block and question so that the total equals 100%. The system supports adaptive scenarios: for example, if an employee asks about the customer’s online experience, a “yes” or “no” response triggers different follow-up paths based on your internal scripts.
Organizational Structure
This section shows all stores along with their active and inactive devices, as well as employees who currently have no device attached. You can track disconnected devices (inactive for more than three days) and assign available devices to any employee directly from this page.
Stores
This section displays all offline locations with their names, region filters, and store IDs. You can see how many employees are assigned to each store, search through locations, add new stores, or deactivate existing ones when needed.
Employees
This section lets you filter staff by their assigned store or offline position and open any employee’s profile. Inside the profile, you can see their current and past devices, all active transcripts, and deactivate the employee if needed. Deactivated employees are not removed from the system.
Integrations
No hardware lock-in
Your gateway to offline intelligence — a lightweight wearable that captures high-quality audio and automatically uploads encrypted data to your dashboard
Smartphone
Wireless Recorder
Call Center
Audio File Upload
API Stream
Pricing
Pricing built
for revenue growth
Stop paying for minutes. Pay for performance.
Most Popular
Get started
See what your team is actually saying to customers
Schedule a personalized demo and see how tolqAI can drive measurable results for your team