See why customers buy, walk out, or come back
Your POS shows what sold. Your CRM shows what was logged. tolqAI shows what actually happened between your employees and your customers — across every store, showroom and region — and turns it into decisions directors can act on.
- Understand lost-sale reasons
- Spot missed sales opportunities
- Compare stores and regions
- Verify training actually changes behavior
"…let me show you something that fits perfectly with what you just described."
You know your revenue. You don't know why it is what it is.
Directors responsible for hundreds of employees and dozens of locations can see performance drop — but not what happened on the floor to cause it.
- Revenue, conversion, average basket
- Traffic, footfall, staffing hours
- What employees chose to log in the CRM
- Why customers walked out without buying
- Which sales opportunities were missed on the floor
- Whether employees followed the sales process at all
- Why some stores consistently outperform others
- Whether recent training actually changed behavior
POS, CRM and KPI dashboards measure outputs — not the sales conversation
Every existing system reports on what was recorded after the fact. None of them observe the conversation that produced — or failed to produce — the sale.
POS and ERP
Tell you what was sold. They can't tell you which conversations produced the sale, or which ones lost it.
CRM
Captures what employees decide to log. It misses everything that happened before a record was created — including walk-outs.
Traffic and conversion analytics
Show that conversion dropped. They don't show whether it was the greeting, the discovery, the price objection, or the follow-through.
Mystery shopping and surveys
Small samples, delayed, and easy to spot. They don't scale to hundreds of daily conversations across every location.
tolqAI is the missing layer: it makes the in-person conversation itself measurable, and connects it back to the KPIs your leadership team already tracks.
From the sales floor to a management decision
A single workflow that turns real customer conversations into structured evidence for directors, regional managers and store managers.
Capture what actually happens
Record real employee–customer conversations in stores and showrooms using discreet audio setups suited to each environment.
Transcribe and remove personal data
Transcribe in your operating languages, including Arabic dialects. Customer personal data can be removed before any manager reviews the conversation.
Score against your own sales process
Every conversation is evaluated against your sales standards — greeting, discovery, presentation, objection handling, closing, follow-up.
Turn results into management action
Directors see performance by store, region and employee. Store managers see the exact moments to coach on this week.
What retail, luxury and automotive leaders actually use it for
Not a list of AI features — a list of decisions and management questions tolqAI helps answer, at scale, across every location.
Managers see what's actually happening
Store, region, and employee performance in one view — with the underlying conversations one click away.
Sales process heatmap
See exactly where consultants skip steps — discovery, presentation, objection handling, or closing — across stores and teams.
Custom scorecards
Model your own standards as measurable stages and criteria — so scoring reflects how your business actually sells and serves.
Purpose-built for in-person selling
Explore how tolqAI is used in the industries where the conversation is the product.
Retail
Why conversion differs between stores with similar traffic — and what to fix at store and regional level.
Luxury Retail
Measure clienteling, storytelling and relationship-building — and keep the experience consistent across boutiques.
Automotive
See where deals stall — qualification, test drive, financing, trade-in, objections or follow-up — dealership by dealership.
Built for in-person selling — not repurposed from a call center product
Call intelligence platforms analyze phone conversations against sales-team playbooks. Generic AI transcribes audio. tolqAI is designed end-to-end for face-to-face selling in retail, luxury and automotive environments — measured against your own sales process.
Built for the sales floor, not the call center
Every workflow, scorecard and metric is designed for face-to-face selling in stores, showrooms and service locations — not phone support.
Your sales standards, not a template
Scorecards mirror how your business actually sells and serves. Measurement is tied to the process your directors already manage.
Works in your languages, including Arabic dialects
Accurate across the languages and regional dialects that generic transcription and global CX tools handle poorly.
Reports on behavior, not identities
Personal data can be removed before analysis. Managers see how the conversation was handled — not who the customer was.
Simple pricing, per active user
Enterprise pricing available for multi-country retail networks with custom scorecards, integrations, and onboarding.
See what really happens inside your customer conversations.
Book a personalized demo. We'll walk through your industry, recommend the right audio setup, and show how scorecards map to your business.