How we protect your conversations
tolqAI processes real customer conversations, so security and privacy are designed into the platform — not added on. This page summarizes our posture; formal documentation is shared during enterprise onboarding.
Encryption in transit and at rest
All data is encrypted in transit using TLS (1.2 or higher) and at rest using AES-256 encryption. Audio uploads, transcripts and analytics all travel over encrypted connections only.
Data residency options
For enterprise customers, deployment region and data residency requirements are agreed during onboarding. If your organization or regulator requires data to be stored in a specific geography (including the GCC), talk to us about available residency options.
Personal-data redaction and anonymization
Personal data can be removed or anonymized from transcripts before any manager reviews them. Analysis focuses on behavior and sales execution — not on customer identity. See our Product page for how this fits into the workflow.
Retention and deletion
Retention periods for audio and transcripts are configurable per customer and agreed during setup. When data reaches the end of its retention period, or when a deletion request is made, it is deleted within 30 days. Deletion requests can be sent to ps@outsi.de.
Compliance posture
tolqAI is designed around GDPR principles — purpose limitation, data minimization, and individual rights including access and deletion. We are also aware of the requirements of the Saudi Personal Data Protection Law (PDPL) and work with customers to align deployments with local requirements. We do not currently claim third-party certifications; current security documentation is available on request.
Report a security concern
If you believe you have found a security issue, please report it responsibly to ps@outsi.de. We investigate all reports and respond as quickly as possible.
Related documents
Questions about security, residency or data processing agreements? Email ps@outsi.de or request a demo and we'll include security review in the conversation.
See what really happens inside your customer conversations.
Book a personalized demo. We'll walk through your use case and recommend the right setup for your teams.