The conversation intelligence platform for in-person teams
tolqAI is an end-to-end platform for capturing, transcribing, and analyzing real customer conversations in physical locations — and turning them into decisions managers can act on.
Conversation capture
Record real customer conversations using discreet wearable microphones, smartphones, or existing audio sources. Recording is designed to fit into the working day — not disrupt it.
Transcription
Multilingual transcription tuned for retail environments — including Arabic dialects, English–Arabic mixes, and typical in-store background noise.
Personal data removal
Personal data can be removed or anonymized from transcripts before analysis, so managers work with behavior and outcomes, not identities.
Custom scorecards
Model your own sales standards as measurable stages and criteria with configurable weights. Scoring reflects how your business actually sells and serves — not a generic template.
Conversation analytics
Analyze needs discovery, product presentation, objection handling, upselling, cross-selling, greeting quality, and script compliance across employees and locations.
Manager dashboards
Store, region, and employee views with drill-down into individual conversations. Managers see what's happening — and can act on it — without listening to hours of audio.
AI coaching
Recurring gaps become concrete coaching priorities per employee and per store, with example moments from real conversations attached.
Implementation
Guided rollout: recommended audio setup, scorecard configuration, pilot with selected stores, and expansion across your network.
A practical implementation path
Most teams start with a focused pilot in a small group of locations and expand once the scorecard and workflow fit their business.
Align on sales standards, priority KPIs, and target locations.
Configure scorecards, audio setup, languages, and privacy rules.
Run in a defined group of stores and review results with managers.
Roll out across the network with dashboards and coaching workflows.
- Guided onboarding and scorecard design
- Recommended audio hardware options
- Multilingual support out of the box
- Privacy configuration adapted to local requirements
See what really happens inside your customer conversations.
Book a personalized demo. We'll walk through your use case and recommend the right setup for your teams.